Terms & Conditions

• Garments are accepted after visual inspection at the counter.
• Leather/Suede Bags and Shoes or other Premium Products needs detailed investigation at the counter before order acceptance.
• Customers must verify and confirm: garment count, service requested, special instructions (if any).
• Any delicate fabrics, colour-sensitive garments, fragile embellishments, or high-value items must be declared at the time of submission.
• Failure to declare delicate conditions may limit the laundry's liability.

• Garments are accepted after visual inspection at the counter.
• Customers must verify and confirm: garment count, service requested, special instructions (if any).
• Any delicate fabrics, colour-sensitive garments, fragile embellishments, or high-value items must be declared at the time of submission.
• Failure to declare delicate conditions may limit the laundry's liability.

During festive seasons, peak periods, or when order volumes are unusually high, service timelines may extend beyond the standard time mentioned above.

Garments requiring additional stain treatment, special handling, or vendor processing may also require extra time.

All complaints or claims must be reported within 48 hours of garment collection. Conditions for claim acceptance:

• The garment must remain unused after pickup.
• The original invoice must be presented.

Claims reported after the specified time may not be accepted.

In the unlikely event of loss, damage, discoloration, shrinkage, or other garment-related issues, the maximum liability of the laundry shall be limited to:

• 10 times the service charge collected for that garment, OR
• ₹5,000, OR
• Depreciated value of the garment, whichever is lower.

The laundry does not provide replacement based on market value, emotional value, or original purchase price.

If discoloration, shrinkage, or fabric damage occurs during processing:

1. 1One attempt will be made to restore or reprocess the garment.
2. 2If the damage is irreversible, compensation will be calculated based on: service charge, garment depreciation, liability limits.

Certain fabrics may release dye during cleaning due to unstable dyes, fabric composition, or manufacturing processes.

Colour bleeding may occur even when garments are processed according to recommended methods, including dry cleaning solvents or water-based cleaning systems.

The laundry shall not be responsible for colour bleeding caused by inherent fabric characteristics or manufacturing defects.

Natural fibers such as cotton, linen, silk, and wool may shrink during cleaning despite careful handling. The laundry shall not be liable for shrinkage resulting from:

• fabric composition
• manufacturer treatment
• prior usage or ageing of the garment.

If a customer is not satisfied with the finishing quality of the service:

1. 1The laundry will provide one complimentary reprocessing (re-wash, re-iron, or finishing correction).
2. 2Reprocessing will be provided only for reasonable service defects.
3. 3Service charges remain applicable, as labour, equipment, and processing costs are already incurred.
4. 4After the complimentary reprocessing has been completed, the order will be considered fully serviced and closed.

Minor finishing variations, light creases due to fabric type, or differences in personal preference shall not be considered service defects.

• Stain removal is undertaken on a best-effort basis and is not guaranteed 100%, as results depend on factors such as fabric type, stain type, and stain age.
• Our team uses industry-appropriate methods to treat stains while ensuring no damage to the fabric due to over-processing.
• Stain treatment charges apply for the effort and processes involved, irrespective of the final outcome.
• In cases where stains are not fully removed, the applicable charges will still be levied.

We appreciate your understanding that stain removal is a specialized process with variable outcomes.

For garments valued above ₹10,000, customers must declare the value at the time of submission. A handling charge of 2% of declared value may be applied for special care and inspection. Maximum compensation for high-value garments shall be limited to:

• 20% of declared value, OR
• ₹5,000, whichever is lower.

If the value is not declared at the time of submission, the garment will be treated as a normal item and general liability rules will apply.

Garment value decreases with usage and age. For compensation calculation, the following depreciation guidelines may be considered:

All compensation remains subject to the maximum liability limits.

For any compensation claim, customers may be required to provide:

• approximate purchase value
• approximate purchase date
• proof of purchase (bill, invoice, or online purchase record)

If proof is not available, compensation will be determined based on reasonable market estimation by management.

The laundry is not responsible for issues arising from:

• weak fabric
• prior damage
• fabric ageing
• colour instability
• manufacturer defects
• fragile accessories or embellishments.

The laundry is not responsible for damage to:

• beads
• sequins
• buttons
• decorative prints
• glued decorations
• embroidery threads
• elastics or trims.

These elements may weaken during cleaning due to fabric condition or manufacturer processes.

Garments not collected within 30 days may be moved to storage.

Garments unclaimed for 90 days may be disposed of or donated at the discretion of management.

Please review the applicable cancellation window before confirming your order.

• Minimum order for pickup & delivery: ₹300
• Free pickup & delivery above ₹500
• ₹50 charge for orders below ₹500
• Ironing-only orders: Minimum 20 garments for pickup
• Less than 20 garments: Store drop-off required

The following conditions apply to all website offers, including store-drop, regular and festive offers:

• First-time customers only. Please contact the store for details. This standard condition applies only to offers identified as first-time or new-customer offers, including NEW50, SHIRT2X1, BLKT4HR, TRY5KG, BLAZER100 and NEW25P.
• Offers without a first-time or new-customer condition remain available according to their stated eligibility. Festive offers can be used by both new and existing customers.
• Visit our store to enjoy these special offers. Not available with online estimates.
• Only one offer may be applied per bill or invoice and offers cannot be combined.
• Offer eligibility and final discount validation are confirmed by the store at billing.

Submitting garments for service implies that the customer:

• has read and understood the terms
• accepts the liability limits
• agrees to the service conditions stated above.